Shipping and Returns
We offer free shipping and free samples on orders $35.00 & above in the U.S. We currently do not offer free shipping for International. We process orders Monday through Friday, excluding US federal holidays. Orders placed before 3:00pm EST will ship the same day. Orders placed on Saturday and Sunday will be processed on the following Monday. Orders are delivered within 2-5 business days from the order’s ship date.
We offer ground shipping and if you’d prefer a faster delivery, you have the option to select two day shipping.
If you’d like to cancel an order, you must cancel it before 3:00PM on the day you purchased. If you placed an order after 3:00PM you must cancel before 10:00AM the following day. Cancellations or delivery fee refunds cannot be processed after 3pm. You can cancel your order by sending an email to email@example.com with your order number or by calling our customer specialists at 551-688-1112.
If, for any reason, you are not completely satisfied with your purchase from www.alphaskin.com, you may return within 30 days. You must provide the product(s) with your order number for a refund amount of the purchase. Shipping fees, including return shipping fees, are not refundable. Purchases, exchanges or returns made at a retail outlet other than www.alphaskin.com, must be returned at the original point of purchase.
Returns Mailing Address:
Attn: Returns Department
15 Holt Dr.
Stony Point NY 10980
Please include packing slip and order number. Please ship via traceable method such as UPS, Fedex, USPS with tracking.
If your package was damaged in shipment by the carrier, retain the box and the merchandise and notify us immediately by email at firstname.lastname@example.org with your order number. We will provide you with a label for a return. Once the damaged item is received, we will inspect it and the damaged items and your item will be replaced and shipped out to you as soon as possible.
Out of Stock Items
We do not accept orders placed for items on back order. We do let our customers know as soon as an out-of-stock item is back in stock. To be the first to know about any product updates, please join Newsletter.
APO/FPO/DPO Military Addresses
We are proud to ship to our military customers. Orders to APO addresses will ship via Military Postal Service Agency, which is an extension of the United States Postal Service. Shipment times vary and the differences are based on the country in which they are stationed and the type of military operation in which they are involved. Some shipments can take up to 45 days.
If your order will be shipped overseas it can take 7 to 10 days to go from the local post office to the U.S. Postal Service “gateway” (New York or San Francisco). At the gateway, mail is sorted, bagged and tagged to arrive at a military postal unit overseas. While commercial aircraft are very consistent, there could be a large variation in transit times due to military aircraft schedules, weather, transportation and military operations in theater, or movement of a service member’s unit.